Job Overview

Student Jobs in IS&T

About Us

MIT Information Systems & Technology (IS&T) is responsible for MIT’s technology infrastructure. We provide resources, services, and support to help everyone at MIT work smarter, faster, and safer.  The Customer Support team works throughout the MIT community to answer questions and offer help with problems concerning computers, software, or network access on campus. Consultants engage the MIT community via phone, email, or face-to-face contact. We help faculty, students, staff and visitors with problems such as connecting to the MIT network, printing, installing certificates, creating web pages, setting up email and accessing course-related web sites, digital resources, or academic software.

About You

Some candidates will have prior, related work experience or deep knowledge of Macintosh, Windows or Linux operating systems. But, we also seek employees who have basic skills, are curious, gain satisfaction from helping others, and who want to understand more about computers, strategies for problem solving, or the MIT technology environment. You must be motivated to learn and help, but we will provide extensive training. You will have an opportunity to develop a number of skills in addition to technical skills, including thinking on your feet, prioritizing solutions with time constraints, explaining complex ideas to experts and novices, methodical problem solving, and collaboration within a team environment. 

Position: Student Tech Support

Work takes place in a group setting where you’ll review problem reports, gather additional information, and join other students and staff to collaboratively work through solutions. There are frequent opportunities for additional hours or special projects. Full-time summer and IAP work are generally available.

  • Starting salaries begin at $16.00/hr; opportunities for increases as experience and independence grow
  • Primary work hours are MIT business hours (M-F, 9am-4pm); your hours will be scheduled around your classes and other MIT commitments
  • Mandatory weekly training meeting
  • Work based in E17 and W91
  • We seek an initial commitment of 2 semesters