Student Handbook


1.1 Expectations: Attendance

As a student employee at IS&T, you are expected to show up for your scheduled shifts (in this document, when we refer to shifts, we mean regular shifts, as well as scheduled team meetings) on time. If you have to be more than 5 minutes late for a shift, or miss a shift completely:

  • You must notify (or which goes to the same place)
  • Notify at least one other person on the affected shift (ideally via Slack, but email is acceptable)
  • Try to find coverage by posting your hours on Shiftboard.
  • You can also:

If, after doing all the above, you realize you can make your shift after all, you’re still welcome to show up!

Supervisors will determine whether absences are excused or not. Without receiving notice of the absence, it cannot be excused.

Excused Absences include illness, family emergency, meetings with faculty, an MIT exam scheduled during your hours, or any other change in your academic schedule,

Unexcused Absences include missing a shift without giving notice, missing a shift without identifying a substitute, poor time management (i.e. “all-nighters”), conflicts with other clubs and activities, visiting friends/family.

Disciplinary policy for unexcused absences

  • 3 times late = 1 unexcused absence.
  • 2 unexcused absences = conversation with supervisor
  • 3 or more unexcused absences is unacceptable and may result in termination

1.2 Expectations: Professional Presentation

As a student employee at IS&T, you represent your teammates (student and professional), IS&T, and MIT as a whole. As such, you are expected to maintain a standard of professional presentation. This involves appropriate dress, personal appearance and attitude.

Dress: We prefer not to have a formal dress code, because we like to encourage you to develop your own judgement about how to navigate the professional world. In general, “business casual” is always fine. More casual is also sometimes fine, as long as your clothes are clean and in a good repair.

In general you can get a sense of what’s appropriate by noting how your co-workers dress.

Attitude:  You are expected to be dependable to clients and coworkers and to uphold good communication as well as show respect in all interactions. You must also be accountable, taking responsibility for your behaviors and actions. We’d also like you to have a positive attitude, show that you enjoy your work, and be friendly. We’re here to help people. Try to set as a goal to make every transaction an opportunity for you and the other person to walk away feeling better than before your interaction.

Time & Pay

 2.1 Time & Pay: How Scheduling Works

  • Students are expected to work at least 6 hours a week during the work week (9am-5pm, M-F). Exceptions are often made for IAP and over the summer – see a supervisor if you’re interested.
  • Submit your availability to, who will then assign you shifts. Pro tip: give yourself a half hour to get to and from class shifts
  • After the first full week of the semester, your availability schedule is regarded as a commitment.
  • Hours for exam weeks, holidays, and other breaks are voluntary and scheduled separately.
  • Shifts will be available on Shiftboard.

2.2 Payroll set-up paperwork

  • Employment eligibility verification (I-9). This item requires specific identification to be presented and verified in person at the Student Employment Office
  • State and federal tax ofmrs (W-2, M-4)
  • Bank deposit authorization form. No paychecks are issued; instead, deposits are made directly to bank accounts.

2.3 Time & Pay: Clocking in and out

  • You must Clock In and Out at the beginning and of each shift using Shiftboard
  • Your Shiftboard hours will be compared to your Atlas hours prior to approval, and you will be asked to explain any discrepancies between the two records.

2.4 Time & Pay: Getting Paid

  • Students are paid $16/hr, with regular opportunities for raises as experience grows.
  • Students should report hours weekly using their timesheets on Atlas. (left side menu, “Time and Vacation Entry.”)
  • Timesheets need to be filled out by Friday at 5pm.
  • Delays in filling out timesheets can delay getting paid.